Tripleplay Support Services

End users can enjoy enhanced and exclusive Support Services from our experienced, multiskilled Agents who have been recruited not just for their technical expertise but their professionalism, problem resolution and customer service skills.

Our trusted Agents have gone through rigorous certification, and benefit from regular and on-going training. They all have a wide breadth of product and industry knowledge, based around extensive real-world technical experience and are supported by our advanced in-country teams.

Tripleplay Support Services

Key Features of Tripleplay Support

Tripleplay Support Ticketing
Ticketing system ensures all queries are tracked
Fast-Response time
Best-in-class average call response time
Tripleplay Support Portal
Access to self-service Support Portal
Tripleplay Multilingual Support Services
English and Spanish languages
Tripleplay In-Country Support Services
In-country advanced Support teams
Tripleplay Global Support Services
Available to end users globally
Tripleplay Multi-Tiered Services
Multi-tiered team of in-house Support Agents
Tripleplay Support Services Net Promoter Score
Industry-leading Net Promoter Score of 79
Tripleplay 24/7 Support Services
Up to 24/7/365 telephone and email support

“All the technicians I have been working with are courteous and knowledgeable. They resolved our technical issues in a timely fashion with minimal impact to our guests.”

John, Renaissance Hotel

Exceptional support! Called this morning, was the beginning of the queue and was connected to a technician that knew exactly what to do – resolved first time!

Joshua, Doubletree

The service I was provided was AMAZING! I had no time to fix the technical issue as I was covering multiple shifts and the technician made it so easy! So relieved… one less thing to worry about thanks to UCrew.

Kenna, HOME2 Suites

Interested in finding out more about our Support Services?